Turning real-world experiences into instant feedback, operational insight, and repeat visits.
Tapsy is a no-app guest engagement platform developed by Social Tech Projects ApS to help physical venues collect fresh feedback at the exact moment an experience happens. Through NFC-enabled Tapsy Points and QR codes, guests, visitors, customers, members, students, residents, or attendees can quickly share ratings, comments, ideas, or issue reports without downloading an app or creating an account.
The platform is designed for experience-driven organizations such as restaurants, cafés, hotels, cultural venues, attractions, events, coworking spaces, wellness services, cinemas, sports clubs, and other physical environments where service quality, reputation, and repeat visits matter. Tapsy connects three simple actions: Tap. Tell. Treat. A person taps or scans, shares feedback, and can receive an instant reward such as a discount, voucher, freebie, upgrade, recognition, or other thank-you incentive.
By combining physical feedback points, real-time dashboards, reward campaigns, AI-powered insight, and GDPR-compliant data ownership, Tapsy helps organizations understand what people experience on site and act before small issues become lost customers or negative public reviews.
Customer Experience, Guest Engagement, AI
Start Date: 23 June, 2019
End Date: -
Tapsy is a modular SaaS platform that connects physical touchpoints with digital feedback flows and real-time dashboards. Using NFC-enabled Tapsy Points and QR codes, guests can quickly share ratings, comments, ideas, or issue reports without downloading an app.
Each Tapsy Point can be placed where feedback matters most, such as restaurant tables, hotel receptions, exhibition exits, event areas, coworking rooms, cafés, or service counters. Organizations can then track feedback by location, touchpoint, topic, sentiment, time period, or reward campaign.
Tapsy helps organizations capture fresh feedback, recover service issues before guests leave, reward participation, and turn customer insights into practical improvements.
Many organizations only receive feedback after the customer has left, when the issue is harder to fix and the risk of a negative public review is higher. Traditional surveys are often too long, arrive too late, or are ignored. Tapsy changes this by moving feedback into the physical moment of experience.
For restaurants and cafés, Tapsy can help collect table-level feedback, identify service issues, and encourage repeat visits through small rewards. For hotels and accommodation providers, it can support in-stay recovery at reception, breakfast, spa, room, or checkout touchpoints. For attractions, museums, and cultural venues, it can help understand visitor satisfaction, accessibility issues, exhibition quality, and audience ideas. For events, it can collect session feedback, catering ratings, sponsor engagement, and real-time issue reports.
By making feedback fast, visible, and rewarding, Tapsy helps organizations improve operations, protect reputation, and create stronger relationships with guests and visitors.
